{"id":125,"date":"2026-07-19T21:52:17","date_gmt":"2026-07-19T19:52:17","guid":{"rendered":"https:\/\/new.mailfino.com\/integrationen\/znuny\/"},"modified":"2026-09-27T14:41:00","modified_gmt":"2026-09-27T12:41:00","slug":"znuny","status":"publish","type":"page","link":"https:\/\/www.mailfino.com\/en\/integrationen\/znuny\/","title":{"rendered":"Znuny Newsletter Integration"},"content":{"rendered":"<section style=\"--mf-hero-gradient-saturation:1.000;--mf-hero-gradient-contrast:1.000;--mf-hero-gradient-opacity:1.00;--mf-hero-gradient-position:48%;--mf-hero-gradient-angle:105deg;--mf-hero-gradient-start:#fbf8ff;--mf-hero-gradient-middle:#eadff5;--mf-hero-gradient-end:#cdb7e5;--mf-hero-wave-transition-color:#cdb7e5;--mf-hero-wave-transition-height:52px;--mf-hero-image-scale:1.12;--mf-hero-image-translate-x:0.80%;--mf-hero-image-translate-y:0.00%;--mf-hero-image-z:22;--mf-hero-mobile-image-scale:1.03;--mf-hero-mobile-image-translate-x:0.00%;--mf-hero-mobile-image-translate-y:0.00%;--mf-hero-mobile-image-z:22;--mf-hero-kicker-color:#64448a;--mf-hero-title-color:#332744;--mf-hero-copy-color:#5f5670;--mf-hero-proof-color:#5f5670;--mf-hero-button-text-color:#ffffff;--mf-hero-button-font-size:16px\" class=\"mf-hero-block mf-hero-block--blue mf-hero-block--standard mf-hero-block--image-right alignfull wp-block-mailfino-hero\">\n\t\t<div class=\"mf-hero-block__overlay\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"mf-hero-block__shell\">\n\t\t\t<div class=\"mf-hero-block__copy\">\n\t\t\t\t\t\t\t\t\t<p class=\"mf-hero-block__kicker\" style=\"color:#64448a\">Email marketing for Znuny<\/p>\n\t\t\t\t\t\t\t\t<h1 style=\"color:#332744\">Reach Znuny contacts based on their support status<\/h1>\n\t\t\t\t<p class=\"mf-hero-block__intro\">Import active customers and organizations into mailfino and distinguish between contacts with open or completed support cases \u2014 through restricted read-only access.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"mf-hero-block__proof\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Repeatable imports without duplicates<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Open and closed cases as audiences<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Read-only package with restricted group permissions<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"mf-hero-block__media\">\n\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source media=\"(max-width: 689px)\" srcset=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/08\/znuny-integration-hero-v1.png\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img src=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/08\/znuny-integration-hero-v1.png\" alt=\"Znuny support data and newsletter design in a read-only workflow.\" loading=\"eager\" fetchpriority=\"high\" decoding=\"async\">\n\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#cdb7e5;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#ffffff\"><\/path><\/svg><\/div>\n\n\n<div class=\"wp-block-group alignfull mf-context-nav is-layout-constrained wp-block-group-is-layout-constrained\"><nav class=\"items-justified-center no-wrap mf-context-nav__menu wp-block-navigation is-content-justification-center is-nowrap is-layout-flex wp-container-core-navigation-is-layout-7fd08218 wp-block-navigation-is-layout-flex\"><ul class=\"wp-block-navigation__container items-justified-center no-wrap mf-context-nav__menu wp-block-navigation\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#einordnung\"><span class=\"wp-block-navigation-item__label\">Overview<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#daten\"><span class=\"wp-block-navigation-item__label\">Data import<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#zugriff\"><span class=\"wp-block-navigation-item__label\">Read-only access<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#betrieb\"><span class=\"wp-block-navigation-item__label\">Deployment<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#fragen\"><span class=\"wp-block-navigation-item__label\">FAQ<\/span><\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<section class=\"wp-block-group alignfull mf-section is-layout-flow wp-block-group-is-layout-flow\" id=\"einordnung\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"mf-eyebrow wp-block-paragraph\">TICKET COMMUNICATIONS AND NEWSLETTERS<\/p>\n<h2 class=\"wp-block-heading\">Add a dedicated newsletter workspace to Znuny<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">Znuny organizes tickets, email communications and event-based notifications. mailfino does not replace these service processes. It adds contact management, forms and consent, newsletter design, sending and reporting.<\/p>\n<p class=\"wp-block-paragraph\"><strong>Import when needed:<\/strong> An import is started in mailfino and can be run again later. Existing entries are updated rather than duplicated. There is neither ongoing real-time synchronization nor write-back to Znuny.<\/p>\n<\/div>\n<div class=\"wp-block-group mf-integration-flow is-layout-flow wp-block-group-is-layout-flow\">\n<article class=\"wp-block-group mf-integration-flow-node is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><span>01 \u00b7 Znuny<\/span><\/p><h3 class=\"wp-block-heading\">Maintain support data<\/h3><p class=\"wp-block-paragraph\">Manage customers, organizations and tickets in the service desk<\/p><\/article>\n<p class=\"mf-integration-flow-arrow wp-block-paragraph\">\u2192<\/p>\n<article class=\"wp-block-group mf-integration-flow-node is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><span>02 \u00b7 Import<\/span><\/p><h3 class=\"wp-block-heading\">Transfer data<\/h3><p class=\"wp-block-paragraph\">Update approved contact and ticket attributes as needed<\/p><\/article>\n<p class=\"mf-integration-flow-arrow wp-block-paragraph\">\u2192<\/p>\n<article class=\"wp-block-group mf-integration-flow-node is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><span>03 \u00b7 mailfino<\/span><\/p><h3 class=\"wp-block-heading\">Send newsletters<\/h3><p class=\"wp-block-paragraph\">Select audiences you have permission to contact, design, send and analyze<\/p><\/article>\n<\/div>\n<p class=\"mf-source-note wp-block-paragraph\">Znuny documents ticket emails and notifications for customers, agents and external recipients. The mailfino integration remains separate and uses only the read-only data scope described in the <a href=\"https:\/\/app.mailfino.de\/help\/#\/de\/integration-znuny-beta\/znuny-integration-ueberblick\" rel=\"noopener\">current manual<\/a> .<\/p>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#ffffff;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#f4f7f6\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-soft is-layout-flow wp-block-group-is-layout-flow\" id=\"daten\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center mf-integration-story is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ab92beed7ee7&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ab92beed7ee7\" class=\"wp-block-image size-full mf-editor-shot wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/09\/S082-znuny-03-importstatus-en.png\" alt=\"Successful import of Znuny support contacts, organizations and ticket snapshots into mailfino.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure><\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"mf-eyebrow wp-block-paragraph\">CONTACTS AND TICKET SNAPSHOTS<\/p>\n<h2 class=\"wp-block-heading\">Import exactly the Znuny data your newsletter workflow needs<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">In the connection manager, you enable support contacts, organizations and ticket snapshots separately. Active customers with an email address are imported into a list; organizations add company associations.<\/p>\n<ul class=\"mf-checks wp-block-list\">\n<li>Select individual import profiles and give destination lists clear names<\/li>\n<li>Run the import again later to update existing entries<\/li>\n<li>Use ticket number, title, status, priority, queue and timestamps as context<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">AUDIENCES FROM SUPPORT STATUS<\/p><h2 class=\"wp-block-heading\">Distinguish between contacts with open and completed cases<\/h2><p class=\"mf-section-lead wp-block-paragraph\">After the ticket import, two audiences are available. Matching is based on email address and can be combined with other mailfino lists and filters.<\/p><\/div>\n<div class=\"wp-block-group mf-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">OPEN TICKETS<\/p><h3 class=\"wp-block-heading\">Take current support cases into account<\/h3><p class=\"wp-block-paragraph\">Treat consenting contacts with an unresolved inquiry separately when selecting audiences.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">CLOSED TICKETS<\/p><h3 class=\"wp-block-heading\">Identify completed cases<\/h3><p class=\"wp-block-paragraph\">Select existing subscribers according to whether a documented support case has already ended.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">EMAIL MATCHING<\/p><h3 class=\"wp-block-heading\">Count contacts only once<\/h3><p class=\"wp-block-paragraph\">A person only appears as an existing mailfino contact and is counted only once, even if they have multiple tickets.<\/p><\/article>\n<\/div>\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ab92beeda981&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ab92beeda981\" class=\"wp-block-image size-full mf-editor-shot wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/09\/S083-znuny-03b-ticket-snapshots-en.png\" alt=\"Ticket snapshots and the support segments provided from them by the Znuny integration.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Import ticket snapshots and then select contacts according to open or closed cases.<\/figcaption><\/figure>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#f4f7f6;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#ffffff\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section is-layout-flow wp-block-group-is-layout-flow\" id=\"zugriff\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">READ-ONLY PACKAGE AND GROUP PERMISSIONS<\/p><h2 class=\"wp-block-heading\">Restrict access to the required support areas directly in Znuny<\/h2><p class=\"mf-section-lead wp-block-paragraph\">The package <strong>MailfinoZnunyReadOnly<\/strong> sets up the required web service. A dedicated integration user receives only the permission <em>ro<\/em> in the groups whose tickets should be taken into account.<\/p><\/div>\n<div class=\"wp-block-columns mf-proof-columns is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ab92beedaec6&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ab92beedaec6\" class=\"wp-block-image size-full mf-editor-shot wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/09\/S084-znuny-02-verbindung-en.png\" alt=\"Znuny address and read-only integration agent in the mailfino connection configuration.\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure><\/div>\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><figure class=\"wp-block-image size-full mf-editor-shot\"><img decoding=\"async\" src=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/09\/S085-znuny-admin-03-leserechte-en.png\" alt=\"Group permissions of the Znuny integration user restricted to read-only.\"\/><\/figure><\/div>\n<\/div>\n<p class=\"wp-block-paragraph\">The normal Znuny address, dedicated integration user and their password are stored in mailfino for the connection. For a system accessible over the internet, the address must begin with HTTPS. The complete setup is described in the <a href=\"https:\/\/app.mailfino.de\/help\/#\/de\/integration-znuny-beta\/znuny-paket-zugang-vorbereiten\" rel=\"noopener\">technical manual<\/a>.<\/p>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#ffffff;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#f4f7f6\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-soft is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">MAILFINO IN THE NEWSLETTER WORKFLOW<\/p><h2 class=\"wp-block-heading\">Add design, sending and reporting to the service desk<\/h2><p class=\"mf-section-lead wp-block-paragraph\">Keep tickets and notifications in Znuny. Plan, design and send your newsletters in mailfino.<\/p><\/div>\n<div class=\"wp-block-group mf-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">SELECT<\/p><h3 class=\"wp-block-heading\">Build audiences you have permission to contact<\/h3><p class=\"wp-block-paragraph\">Combine support status, lists and other filters without automatically deriving permission to send from them.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">DESIGN<\/p><h3 class=\"wp-block-heading\">Create newsletters yourself<\/h3><p class=\"wp-block-paragraph\">Create responsive newsletters in the visual editor and check content and appearance before sending.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">ANALYZE<\/p><h3 class=\"wp-block-heading\">Analyze sending separately<\/h3><p class=\"wp-block-paragraph\">Assess deliveries, responses, unsubscribes and errors in mailfino's newsletter reporting.<\/p><\/article>\n<\/div>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#f4f7f6;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#ffffff\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section is-layout-flow wp-block-group-is-layout-flow\" id=\"betrieb\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">DEPLOYMENT ON YOUR TERMS<\/p><h2 class=\"wp-block-heading\">Use the Znuny integration in Cloud, Selfhosting or Enterprise<\/h2><p class=\"mf-section-lead wp-block-paragraph\">The same newsletter workflow is available in the three professional deployment models. Selfhosting Lite does not include integrations.<\/p><\/div>\n<div class=\"wp-block-group mf-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">CLOUD<\/p><h3 class=\"wp-block-heading\">Get started directly with mailfino<\/h3><p class=\"wp-block-paragraph\">mailfino is operated for you; Znuny must be accessible over HTTPS for read access.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">SELF-HOSTING<\/p><h3 class=\"wp-block-heading\">Control operation and data flows<\/h3><p class=\"wp-block-paragraph\">Run mailfino on your infrastructure and connect your own installation directly to Znuny.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">ENTERPRISE<\/p><h3 class=\"wp-block-heading\">Meet individual requirements<\/h3><p class=\"wp-block-paragraph\">Individual deployment, integration and project models are available for larger organizations.<\/p><\/article>\n<\/div>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#ffffff;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#103f39\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-dark is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"mf-eyebrow wp-block-paragraph\">CLEAR SYSTEM BOUNDARIES<\/p>\n<h2 class=\"wp-block-heading\">Keep ticket content and permission to send separate<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">The read-only web service provides only the documented attributes. Conversation history stays in Znuny; newsletter consent remains a separate process in mailfino.<\/p>\n<ul class=\"mf-checks wp-block-list\">\n<li>Messages, internal notes and attachments stay in Znuny.<\/li>\n<li>mailfino changes neither customers nor tickets in the service desk.<\/li>\n<li>Group permissions determine which tickets can be read.<\/li>\n<li>A support contact or ticket is not newsletter consent.<\/li>\n<li>Consent, unsubscribes and blocklists are applied when sending in mailfino.<\/li>\n<\/ul>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#103f39;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#f4f7f6\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-soft is-layout-flow wp-block-group-is-layout-flow\" id=\"fragen\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group mf-pre-faq-cta is-layout-flow wp-block-group-is-layout-flow\" id=\"kontakt\"><h2 class=\"wp-block-heading\">Ready for newsletters with Znuny?<\/h2>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/starten\/\">Get started<\/a><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">FAQ<\/p><h2 class=\"wp-block-heading\">Questions about the Znuny newsletter integration<\/h2><\/div>\n<div class=\"wp-block-group mf-faq is-layout-flow wp-block-group-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Doesn\u2019t Znuny already send customer emails?<\/summary><p class=\"wp-block-paragraph\">Znuny supports operational ticket emails and event-based notifications. mailfino extends these service communications with a separate newsletter workflow featuring consent management, a visual editor, sending and reporting.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which extension is required in Znuny?<\/summary><p class=\"wp-block-paragraph\">The mailfino-provided package <strong>MailfinoZnunyReadOnly<\/strong> sets up the required read-only web service. After installation, it should appear as valid under Admin \u2192 Webservices.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which user and permissions are required?<\/summary><p class=\"wp-block-paragraph\">A dedicated active integration user is used. In the required groups, they receive only the permission <em>ro<\/em>. The Znuny address, username and password are stored in mailfino for the connection.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which data does mailfino import?<\/summary><p class=\"wp-block-paragraph\">Import active customers with an email address, their organizations and ticket snapshots containing number, title, status, priority, queue, and creation and modification dates.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are Znuny and mailfino continuously synchronized?<\/summary><p class=\"wp-block-paragraph\">No. The import is started in mailfino and can be run again later. Existing entries are updated rather than duplicated. No data is written back to Znuny.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How are support audiences created?<\/summary><p class=\"wp-block-paragraph\">After the ticket import, audiences for contacts with open and closed tickets are available. Matching is based on email address; a contact with multiple tickets is counted only once.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is a Znuny contact automatically subscribed to newsletters?<\/summary><p class=\"wp-block-paragraph\">No. Support status and permission to send are separate. mailfino takes existing consent, unsubscribes and blocklists into account when sending.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What happens when the connection is deleted?<\/summary><p class=\"wp-block-paragraph\">Imported organization and ticket information, as well as support audiences, are removed. Contacts already imported remain in the lists; Znuny itself is not changed.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which deployment models support the Znuny integration?<\/summary><p class=\"wp-block-paragraph\">The integration can be used with mailfino Cloud, commercial Selfhosting and Enterprise. Selfhosting Lite does not include integrations.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Where can I find the technical setup instructions?<\/summary><p class=\"wp-block-paragraph\">The individual steps for the package, web service, integration user, connection, import and segments are described in the <a href=\"https:\/\/app.mailfino.de\/help\/#\/de\/integration-znuny-beta\/znuny-integration-ueberblick\" rel=\"noopener\">current mailfino manual<\/a>.<\/p><\/details>\n<\/div>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>TICKETKOMMUNIKATION UND NEWSLETTER Erg\u00e4nzen Sie Znuny um einen eigenst\u00e4ndigen Newsletter-Arbeitsbereich Znuny organisiert Tickets, E-Mail-Kommunikation und ereignisbezogene Benachrichtigungen. mailfino ersetzt diese Serviceprozesse nicht. Es erg\u00e4nzt Adressverwaltung, Formulare und Einwilligungen, Newslettergestaltung, Versand und Reporting. Kontrollierter Datenfluss: Ein Import wird in mailfino gestartet und kann sp\u00e4ter erneut ausgef\u00fchrt werden. Dabei werden vorhandene Eintr\u00e4ge aktualisiert statt doppelt angelegt. Es [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1016,"parent":37,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-125","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/comments?post=125"}],"version-history":[{"count":21,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/125\/revisions"}],"predecessor-version":[{"id":1868,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/125\/revisions\/1868"}],"up":[{"embeddable":true,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/37"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/media\/1016"}],"wp:attachment":[{"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/media?parent=125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}