{"id":110,"date":"2026-07-19T21:52:00","date_gmt":"2026-07-19T19:52:00","guid":{"rendered":"https:\/\/new.mailfino.com\/integrationen\/freescout\/"},"modified":"2026-09-27T14:41:35","modified_gmt":"2026-09-27T12:41:35","slug":"freescout","status":"publish","type":"page","link":"https:\/\/www.mailfino.com\/en\/integrationen\/freescout\/","title":{"rendered":"FreeScout Newsletter Integration"},"content":{"rendered":"<section style=\"--mf-hero-gradient-saturation:1.000;--mf-hero-gradient-contrast:1.000;--mf-hero-gradient-opacity:1.00;--mf-hero-gradient-position:48%;--mf-hero-gradient-angle:105deg;--mf-hero-gradient-start:#f4faff;--mf-hero-gradient-middle:#d9ecfa;--mf-hero-gradient-end:#add6ee;--mf-hero-wave-transition-color:#add6ee;--mf-hero-wave-transition-height:52px;--mf-hero-image-scale:1.12;--mf-hero-image-translate-x:0.80%;--mf-hero-image-translate-y:0.00%;--mf-hero-image-z:22;--mf-hero-mobile-image-scale:1.03;--mf-hero-mobile-image-translate-x:0.00%;--mf-hero-mobile-image-translate-y:0.00%;--mf-hero-mobile-image-z:22;--mf-hero-kicker-color:#1a719f;--mf-hero-title-color:#17384a;--mf-hero-copy-color:#506d7a;--mf-hero-proof-color:#506d7a;--mf-hero-button-text-color:#ffffff;--mf-hero-button-font-size:16px\" class=\"mf-hero-block mf-hero-block--blue mf-hero-block--standard mf-hero-block--image-right alignfull wp-block-mailfino-hero\">\n\t\t<div class=\"mf-hero-block__overlay\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"mf-hero-block__shell\">\n\t\t\t<div class=\"mf-hero-block__copy\">\n\t\t\t\t\t\t\t\t\t<p class=\"mf-hero-block__kicker\" style=\"color:#1a719f\">Email marketing for FreeScout<\/p>\n\t\t\t\t\t\t\t\t<h1 style=\"color:#17384a\">Use FreeScout contacts for targeted newsletters<\/h1>\n\t\t\t\t<p class=\"mf-hero-block__intro\">Import support contacts and select recipients who have given consent according to whether a conversation is open or closed. mailfino handles design, sending and analysis without copying conversation content.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"mf-hero-block__proof\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Choose which contacts to import<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Use support status to select audiences<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Message content stays in FreeScout<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"mf-hero-block__media\">\n\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source media=\"(max-width: 689px)\" srcset=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/08\/freescout-integration-hero-v1.png\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img src=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/08\/freescout-integration-hero-v1.png\" alt=\"FreeScout contacts and newsletter design as separate service and marketing workflows.\" loading=\"eager\" fetchpriority=\"high\" decoding=\"async\">\n\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#add6ee;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#ffffff\"><\/path><\/svg><\/div>\n\n\n<div class=\"wp-block-group alignfull mf-context-nav is-layout-constrained wp-block-group-is-layout-constrained\"><nav class=\"items-justified-center no-wrap mf-context-nav__menu wp-block-navigation is-content-justification-center is-nowrap is-layout-flex wp-container-core-navigation-is-layout-7fd08218 wp-block-navigation-is-layout-flex\"><ul class=\"wp-block-navigation__container items-justified-center no-wrap mf-context-nav__menu wp-block-navigation\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#einordnung\"><span class=\"wp-block-navigation-item__label\">Overview<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#import\"><span class=\"wp-block-navigation-item__label\">Import<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#betrieb\"><span class=\"wp-block-navigation-item__label\">Deployment<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#fragen\"><span class=\"wp-block-navigation-item__label\">FAQ<\/span><\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<section class=\"wp-block-group alignfull mf-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center mf-split is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"mf-eyebrow wp-block-paragraph\">FreeScout remains the place for support<\/p>\n<h2 class=\"wp-block-heading\" id=\"einordnung\">Add professional email marketing to your service communications<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">FreeScout handles shared mailboxes, customer inquiries and replies. Its optional Workflow module can send predefined emails from a conversation. For planned newsletter campaigns, mailfino adds a dedicated editor, recipient lists, sending and reporting.<\/p>\n<p class=\"wp-block-paragraph\">Support and marketing remain separate processes: FreeScout handles the conversations, while mailfino uses only the contact data and status attributes needed for selection and newsletter sending.<\/p>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group mf-panel is-layout-flow wp-block-group-is-layout-flow\"><h3 class=\"wp-block-heading\">Which function fits which purpose?<\/h3>\n<p class=\"wp-block-paragraph\"><strong>FreeScout:<\/strong> personal replies, automatic responses and status communications related to a conversation.<\/p>\n<p class=\"wp-block-paragraph\"><strong>mailfino:<\/strong> consent-based newsletters to selected audiences, with design, sending controls and analysis.<\/p><\/div>\n<\/div><\/div>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#ffffff;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#f4f7f6\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-soft is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">Controlled data flow<\/p>\n<h2 class=\"wp-block-heading\" id=\"import\">Import contacts and update support status as needed<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">The integration is not real-time synchronization. You start separate imports for support contacts and conversation snapshots. Further runs update existing mappings without creating the same contacts again.<\/p><\/div>\n\n\n<div class=\"wp-block-group mf-integration-flow is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group mf-integration-flow-node is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><strong>FreeScout<\/strong><\/p><p class=\"wp-block-paragraph\">Customers and conversation attributes<\/p><\/div>\n<p class=\"mf-integration-flow-arrow wp-block-paragraph\">\u2192<\/p>\n<div class=\"wp-block-group mf-integration-flow-node is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><strong>Manual import<\/strong><\/p><p class=\"wp-block-paragraph\">Run contacts and snapshots separately<\/p><\/div>\n<p class=\"mf-integration-flow-arrow wp-block-paragraph\">\u2192<\/p>\n<div class=\"wp-block-group mf-integration-flow-node is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><strong>mailfino<\/strong><\/p><p class=\"wp-block-paragraph\">Lists, segments and newsletters<\/p><\/div><\/div>\n\n\n<div class=\"wp-block-group mf-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">CONTACTS<\/p><h3 class=\"wp-block-heading\">Import customer data<\/h3><p class=\"wp-block-paragraph\">Import customers with a usable email address. First name, last name, telephone number and company are imported where available in FreeScout.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">STATUS<\/p><h3 class=\"wp-block-heading\">Use support status to select recipients<\/h3><p class=\"wp-block-paragraph\">Select recipients using snapshots of conversation details: number, subject, mailbox, company association, status and timestamps. Message content stays in FreeScout.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">AUDIENCES<\/p><h3 class=\"wp-block-heading\">Separate open cases for targeted selection<\/h3><p class=\"wp-block-paragraph\">mailfino creates segments for contacts with open and closed conversations. These can be combined with normal list conditions.<\/p><\/article>\n<\/div><\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#f4f7f6;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#ffffff\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center mf-split is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full mf-editor-shot\"><img decoding=\"async\" src=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/09\/S034-freescout-03-importstatus-en.png\" alt=\"Successfully completed FreeScout imports in mailfino.\"\/><figcaption class=\"wp-element-caption\">Contacts and conversation snapshots are configured as separate imports.<\/figcaption><\/figure><\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">Repeatable import<\/p>\n<h2 class=\"wp-block-heading\">Refresh contacts and support status when needed<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">Choose a destination list for each import. Run it again whenever you need to update existing contacts and their support information.<\/p>\n<p class=\"wp-block-paragraph\">When you delete the connection, mailfino removes import profiles, mappings, snapshots and automatically generated support segments. Contacts already imported are retained; FreeScout itself is not changed.<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#ffffff;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#f4f7f6\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-soft is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center mf-split is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">Audiences with support context<\/p>\n<h2 class=\"wp-block-heading\">Contact customers according to their current support situation<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">Combine the automatically generated segments for open or closed conversations with your other list conditions. You can exclude contacts with an ongoing inquiry from general mailings or select them specifically once the inquiry is resolved.<\/p>\n<p class=\"wp-block-paragraph\">The segments contain only contacts already present in mailfino. Support status replaces neither consent nor permission to send.<\/p><\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full mf-editor-shot\"><img decoding=\"async\" src=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/09\/S035-freescout-04-supportsegmente-en.png\" alt=\"FreeScout segments for contacts with open and closed conversations in mailfino.\"\/><figcaption class=\"wp-element-caption\">Open and closed FreeScout conversations as additional selection criteria.<\/figcaption><\/figure><\/div><\/div>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#f4f7f6;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#ffffff\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center mf-split is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full mf-editor-shot\"><img decoding=\"async\" src=\"https:\/\/www.mailfino.com\/wp-content\/uploads\/2026\/09\/S036-freescout-02-verbindung-en.png\" alt=\"FreeScout connection with base address and masked connector token in the mailfino connection manager.\"\/><figcaption class=\"wp-element-caption\">The base address and connector token are checked before saving.<\/figcaption><\/figure><\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">Connection with minimal data<\/p>\n<h2 class=\"wp-block-heading\">Connect FreeScout through a dedicated read-only module<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">The mailfino-provided module <strong>MailfinoReadOnly<\/strong> exposes only the required read endpoints. The commercial FreeScout \u201cAPI &amp; Webhooks\u201d module is not required.<\/p>\n<p class=\"wp-block-paragraph\">Connect the publicly accessible HTTPS instance using a dedicated connector token. Technical setup and the correct FreeScout environment variable are described in the <a href=\"https:\/\/app.mailfino.de\/help\/#\/de\/integration-freescout-beta\/freescout-zugang-vorbereiten\" rel=\"noopener\">current manual<\/a>.<\/p><\/div><\/div>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#ffffff;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#f4f7f6\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-soft is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">Cloud, self-hosted or Enterprise<\/p><h2 class=\"wp-block-heading\" id=\"betrieb\">Run email marketing to suit your FreeScout environment<\/h2><p class=\"mf-section-lead wp-block-paragraph\">The FreeScout integration is available in mailfino Cloud, commercial Selfhosting and the Enterprise offering. Self-hosted helpdesks in particular can be extended with a newsletter workflow offering comparable operational control.<\/p><\/div>\n<div class=\"wp-block-group mf-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">CLOUD<\/p><h3 class=\"wp-block-heading\">Get started without operating it yourself<\/h3><p class=\"wp-block-paragraph\">Use mailfino as a managed service and connect your publicly accessible FreeScout instance.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">SELF-HOSTING<\/p><h3 class=\"wp-block-heading\">Extend your control<\/h3><p class=\"wp-block-paragraph\">Run email marketing on your own infrastructure too. Integrations are included in commercial Selfhosting.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">ENTERPRISE<\/p><h3 class=\"wp-block-heading\">Meet individual requirements<\/h3><p class=\"wp-block-paragraph\">Individual deployment, integration and support models are available for larger organizations.<\/p><\/article>\n<\/div>\n<p class=\"mf-small wp-block-paragraph\">Selfhosting Lite does not include integrations.<\/p><\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#f4f7f6;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#103f39\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-dark is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">Clear data boundaries<\/p><h2 class=\"wp-block-heading\">Conversation content stays in the helpdesk<\/h2><p class=\"mf-section-lead wp-block-paragraph\">mailfino does not change customers or conversations in FreeScout. Message text, previews, internal notes and attachments are not imported.<\/p><\/div>\n<ul class=\"mf-checks wp-block-list\"><li>The connection is exclusively read-only.<\/li><li>A support contact is not automatically subscribed to newsletters.<\/li><li>Consent, unsubscribe status and blocklists continue to be checked in mailfino.<\/li><li>The import is deliberately started and is not real-time synchronization.<\/li><\/ul><\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#103f39;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#ffffff\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group mf-pre-faq-cta is-layout-flow wp-block-group-is-layout-flow\" id=\"kontakt\"><h2 class=\"wp-block-heading\">Ready for newsletters with FreeScout?<\/h2>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/starten\/\">Get started<\/a><\/div><\/div><\/div>\n\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">FAQ<\/p><h2 class=\"wp-block-heading\" id=\"fragen\">Frequently asked questions about the FreeScout newsletter integration<\/h2><\/div>\n<div class=\"wp-block-group mf-faq is-layout-flow wp-block-group-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What email communication does FreeScout already support?<\/summary><p class=\"wp-block-paragraph\">FreeScout is designed for shared mailboxes and support conversations. The optional Workflow module can send predefined emails based on a conversation. mailfino adds separate newsletter campaigns, audiences, sending and reporting.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which data does mailfino import from FreeScout?<\/summary><p class=\"wp-block-paragraph\">The contact import brings in customers with a usable email address and, where available, first name, last name, telephone number and company. Conversation snapshots store the number, customer and company association, subject, status, open\/closed classification, mailbox and relevant timestamps.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is the connection real-time synchronization?<\/summary><p class=\"wp-block-paragraph\">No. You deliberately start contact and snapshot imports. Further runs update existing contacts and mappings without creating duplicates.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are messages, notes or attachments imported?<\/summary><p class=\"wp-block-paragraph\">No. Message text, previews, internal notes and attachments remain exclusively in FreeScout.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does mailfino write data back to FreeScout?<\/summary><p class=\"wp-block-paragraph\">No. The MailfinoReadOnly module provides read-only endpoints.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does the integration require the FreeScout \u201cAPI &amp; Webhooks\u201d module?<\/summary><p class=\"wp-block-paragraph\">No. The integration uses the MailfinoReadOnly module provided by mailfino.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How is the connector token configured?<\/summary><p class=\"wp-block-paragraph\">A long random token is stored in the FreeScout<code>.env<\/code> file as <code>MAILFINO_READONLY_TOKEN<\/code> . The FreeScout instance must be publicly accessible over HTTPS. The complete setup is described in the <a href=\"https:\/\/app.mailfino.de\/help\/#\/de\/integration-freescout-beta\/freescout-zugang-vorbereiten\" rel=\"noopener\">User guide<\/a>.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Does importing a support contact create newsletter consent?<\/summary><p class=\"wp-block-paragraph\">No. Consent, unsubscribe status and blocklists are handled in mailfino independently of the support contact.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Which deployment models support the FreeScout integration?<\/summary><p class=\"wp-block-paragraph\">The integration is available in mailfino Cloud, commercial Selfhosting and the Enterprise offering. Selfhosting Lite does not include integrations.<\/p><\/details>\n<\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>FreeScout bleibt der Ort f\u00fcr Support Erg\u00e4nzen Sie Servicekommunikation um professionelles E-Mail-Marketing FreeScout organisiert gemeinsame Postf\u00e4cher, Kundenanfragen und konversationsbezogene Antworten. Das optionale Workflow-Modul kann vordefinierte E-Mails aus einer Konversation heraus versenden. F\u00fcr redaktionell geplante Newsletter erg\u00e4nzt mailfino einen eigenen Editor, Empf\u00e4ngerlisten, Versand und Reporting. So bleiben Support und Marketing getrennte Prozesse: FreeScout f\u00fchrt die Gespr\u00e4che, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1013,"parent":37,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-110","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/comments?post=110"}],"version-history":[{"count":19,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/110\/revisions"}],"predecessor-version":[{"id":1883,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/110\/revisions\/1883"}],"up":[{"embeddable":true,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/37"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/media\/1013"}],"wp:attachment":[{"href":"https:\/\/www.mailfino.com\/en\/wp-json\/wp\/v2\/media?parent=110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}